Privacy Policy

This Privacy Policy explains how Hustle & Hem ("we," "us," or "our") collects, uses, and shares your personal information when you visit, purchase from, or interact with our website, www.hustleandhem.com (the "Site"), or engage with our services (collectively, the "Services").

By using or accessing our Services, you agree to the practices outlined in this Privacy Policy. If you disagree, please stop using the Site or Services immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, operations, or legal obligations. Any updates will be posted on the Site with the revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from you in various ways depending on how you interact with our Site and Services. Below is a breakdown of the types of information we collect, how we collect it, and how we use it.

Personal Information We Collect

1. Information You Provide Directly

Contact Information: Name, address, phone number, and email.
Order Details: Billing address, shipping address, and payment confirmation.
Account Information: Username, password, and security questions.
Customer Support: Any information you provide when contacting us for support.

Note: Some features require specific information to function properly. Choosing not to provide this information may limit your access to certain Services.

2. Information We Collect Automatically

Usage Data: IP address, device type, browser type, interaction history, and site navigation behavior.
Cookies and Tracking Technologies: We use cookies, pixels, and web beacons to collect analytics, improve your shopping experience, and tailor advertisements. For more information about cookies, visit Shopify’s Cookie Policy.

3. Information from Third Parties

We may receive personal information from:

Shopify: For order management, customer accounts, and other site functions.
Payment Processors: To collect payment details and complete transactions.
Advertising Partners: To deliver personalized marketing campaigns.

How We Use Your Personal Information

We use your personal information for the following purposes:

Order Fulfillment: Process your orders, manage returns, and handle shipping.
Account Management: Maintain and secure your user account.
Customer Support: Assist with inquiries and improve our service.
Marketing & Advertising: Send promotional emails, display ads, and tailor product recommendations.
Fraud Detection & Security: Monitor for suspicious activity and protect user accounts.
Service Improvements: Analyze site usage and improve performance.

How We Share Your Personal Information

We share your personal information with trusted partners and service providers under these circumstances:

With Service Providers: For shipping, payment processing, IT management, and analytics.
With Business Partners: For joint marketing efforts and promotional campaigns.
Legal Compliance: When required by law or to protect our rights and interests.
Corporate Transactions: In case of a merger, sale, or business transfer.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before engaging with them.

Cookies and Tracking Technologies

We use cookies to enhance your shopping experience and run analytics. You can manage or disable cookies in your browser settings, but doing so may affect your ability to use certain features of the Site.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of 16. If you believe a child has shared personal information with us, contact us at info@hustleandhem.com, and we will delete the information.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request details about the information we hold about you.
Right to Correct: Request corrections to inaccurate information.
Right to Delete: Request the deletion of your personal information.
Right to Opt Out: Unsubscribe from marketing emails at any time.
Right to Data Portability: Request your information in a portable format.
Right to Withdraw Consent: Revoke your consent where it applies.

To exercise these rights, email us at hustleandhem@gmail.com.

International Users and Data Transfers

If you are located outside Canada, be aware that your personal data may be processed and stored in Canada or other countries. We rely on standard contractual clauses or other legal frameworks to protect your data during cross-border transfers.

Data Security & Retention

While we take measures to secure your personal information, no system is completely secure. We recommend keeping your account credentials private.

We retain your personal information only as long as necessary to fulfill orders, comply with legal requirements, and resolve disputes.