Shipping Policy

Last Updated: [25 Oct 2024]

Thank you for shopping with Hustle & Hem. Below you will find information about our shipping methods, processing times, and estimated delivery windows.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a notification when your order has shipped, along with tracking information, if applicable.

Shipping Options and Estimated Delivery Times

Canada

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Free Shipping: Available on orders over [250].

Note: Rural areas may require additional delivery time.

United States

Standard Shipping: 7–10 business days
Expedited Shipping: 3–5 business days
Duties & Taxes: U.S. orders may be subject to duties and taxes. The customer is responsible for any such fees upon delivery.

International Shipping

Standard Shipping: 10–21 business days (delivery times may vary based on destination).
Duties & Taxes: International shipments may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.

Please note that some regions may experience delays due to customs clearance.

Order Tracking

Once your order ships, we will send you a confirmation email with a tracking number (if applicable) to help you monitor your shipment.

Shipping Rates

Shipping rates will be calculated at checkout based on the destination, order weight, and shipping method selected.

Lost, Delayed, or Damaged Packages

Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at info@hustleandhem.com. We will assist in filing a claim with the carrier.
Delayed Packages: Please allow for slight delays during peak seasons, holidays, or unforeseen events beyond our control (e.g., weather disruptions).
Damaged Packages: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage, and we will work to resolve the issue promptly.

Return Shipping

We offer return shipping labels via email for eligible returns. Customers are responsible for return shipping costs unless the item was damaged or incorrect. For more details, please review our Return Policy.